Website Accessibility Statement

This website is run by Reepham Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We are aware parts of this website are not fully accessible:

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact:

clerk@reephamtowncouncil.org.uk or telephone 01603 873355

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Reepham Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non accessible content and Non-compliance with the Accessibility Regulations

The content listed below is non-accessible for the following reasons:

Line height, spacing between paragraphs and letter and word spacing

Users who have any issues with these styles (or adjustments using accessibility software) are invited to report any issues to us. We are unable to test this option as we do not have access to the full range of accessibility software which costs prohibit.

Content that is not within the scope of the accessibility regulations

OpenStreetMap – Missing form labels for hidden elements (Get Directions) of maps (Town Hall, Stimpson’s Piece and Contact us pages). We are unable to correct this as map coding is set by a third-party service provider,  OpenStreetMap. There is also a colour contrast issue with the ‘close’ button of the map marker. Again, unfortunately we are unable to change this as this is controlled by OpenStreetMap.

You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs of meeting agendas and minutes as well as policy and procedure documents. From October 2020, we plan to gradually replace policy and procedure documents with accessible PDFs or HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix old copies of meeting minutes. Any new PDFs or Word documents we publish will aim to meet accessibility standards.

How we tested this website

This website was last tested on 4 September 2020. The test was carried out in conjunction with our web designer, Josh.biz.

We have undertaken to achieve maximum accessibility within the scope of the available technologies at our disposal, our knowledge of the required subject areas and the time/budget available to us.

Please email clerk@reephamtowncouncil.org.uk if you have questions or encounter any issues which you believe should be addressed.

Preparation of this accessibility statement

This statement was prepared on 15th October 2020.